A: A quote is prepared based on the home of choice, dates of stay, and the anticipated number of guests staying. The quote is issued electronically, and requires a computer or mobile device to receive our emails. To complete the process:
- read and electronically sign the rental contract
- have a credit card ready
- reserve as soon as possible after receiving the quote, as we do not “hold” reservations, but respond to each inquiry in the order received.
A: The online payment systems integrated into our reservation management software follow stringent security requirements. Maintaining privacy and data integrity is a priority for both Riverside and our guests. Credit card numbers are hidden and not revealed to anyone. Only the last 4 digits are visible to our booking agent.
A: The Base Rate starts with 8 guests (Riverside Vacation Home) and 4 guests (Riverside Cabin and River Heights), then add $20 per night for each additional person (Extra Guest) over 2 years of age. Infants under two stay free.
On legal holidays (3 day weekends), the weekend rate will apply to Sunday.
There are three season rate categories: Low, High and Festival/Holiday
Oktoberfest and Christmas Lighting Festivals have a required 3 night minimum stay at festival rates beginning with Christmas Lighting Festival 2017 (Thurs – Sun / Fri – Mon)
A: The Extra Guest fee accounts for any additional guests over the initial Base Rate (see rate/pricing system).
Requests of additional overnight guests or day-use guests are welcomed but must be approved by reservations (making sure the number does not exceed maximum capacity). If approved the account will be updated and charged the appropriate Extra Guest or Day-Use fee. Requests are allowed preferably before arrival.
Request to decrease the number of extra guests. Receive a corresponding refund to the credit card on file with a $15 admin. charge each time a change made after second payment on account.
Requests are allowed up till one week prior (7 days) arrival date.
A: The cleaning fee applies to all two night stays, and is waived on stays of 3 or more nights. This fee is non-negotiable as we depend heavily on our fabulous cleaning staff!
A: When booking more than 2 months (60 days) in advance , an initial deposit of $800 (Riverside Vacation Home), $600 (Riverside Cabin), $600 (River Heights) will hold the reservation and become the first payment. (Loft Suites are $300 deposit). The remainder, or balance, is due 60 days prior arrival date. Business is conducted almost exclusively by credit cards.
A: The security deposit is a “hold” (not a charge), that is placed on the credit card on file three days prior arrival date. This is reserved in the case of violations of the rental agreement, damages and/or negligence and/or theft to our property or amenities. It is also used for hot tub service charges or lost & found returns. The security deposit is released in-full within seven to ten business days after departure date unless guest is notified about issues that require further evaluation, research or information.
A: Refunds: Reservations for our properties are often made months in advance and prevent our booking other potential guests. A reservation is an agreement to stay at a specific home on a specific date selected. For this reason, there are no refunds.
Cancellations: If notice is given at least sixty (60) days prior to the first scheduled night, a cancellation is allowed but there is a forfeit the initial booking deposit payment. We strongly recommend that our guests look into personal trip insurance as an option for worry free cancellation. Trip insurance is encouraged and highly recommended.
A: Check in is at 3pm. Checkout is 11am. Electronic Door Codes are activated and deactivated with these times so plan accordingly.
Guaranteed checkin/checkout is available as it works with our reservations calendar at the time of hours purchased: $50 per hour (RC / RH) $75/hour (RVH)
Requests for 2 hour complimentary early arrival OR late departure (one only): 1:00 PM pending any future bookings that come in prior to the reservation, and approval from housekeeping and maintenance in working with their project schedules. If request is granted, guests are notified within 24 hours of arrival if approved for early arrival, and up to 24 hours prior departure. There are no complimentary requests granted in summer high season months of July and August.
Unauthorized early arrivals or late checkouts are subject to fines as they interfere with staff work in preparing the homes and property for guests.
A: A contract is a legal binding between the guest and Riverside Properties. Contract holder must be over 21 years of age and understand they will be legally responsible and financially accountable for all registered guests within their group during their stay at Riverside Properties. Names and approximate ages are required as standard operation for registration and in case of emergency.
A: We use an electronic lock system and will send you a private code to use during your stay. No physical keys are required.
The Arrival Information email will arrive the week prior your arrival date unless reservations is notified otherwise.
A: There are several ways to report damages or accidents. Inform your group that damages need to be reported to the contract holder when it happens then report to Riverside staff. Please note that each home is inspected before and after every arrival / departure by consistent personnel (either housekeeping, maintenance or both). You may notify staff in any of the following ways:
- Fill out a the Damage/Loss Report found in the Guest Binder in each home and leave it on the kitchen counter upon departure.
- Call the customer service number provided OR call/text the reservations number (509) 885-6076.
- Email to the reservations email (email@example.com).
If a group member experiences an accident or a damage occurs on the property during a reservation, notification BEFORE departure is essential so housekeeping and/or maintenance are advised and prepared for any non-routine services. (Hearing from guests first-hand eliminates surprises, along with any guessing or fact-finding errors on our part.) If an accident or damage is not reported (via email, phone or report form located in guest binder) and Riverside staff encounter glass, blood, etc., (or if we find things beyond ‘routine’ cleaning after guest departure) and there is failure of notification prior departure, we reserve the right to bill for additional cleaning. Services will be itemized and applied to the security deposit.
A: If there is ever an emergency within the home (gas leak, water leak, electrical problem, etc.) please call the 24 hour service number provided in the Arrival Email and published in the Guest Binder. If someone is hurt or injured and needs medical attention please call the hospital at (509) 548-5815 or 911.
Report any accident to Riverside Properties as per the information under “Reporting Damages / Accidents”
A: Each home is on Fiber or High-Speed cable. We offer complimentary WiFi. The password is found in the Guest Binder in each home.
A: Cell phone coverage is great and very reliable!
A: We have a minimum of two TVs in each home, new and up-to-date with the latest digital advances. An Apple TV box, Amazon Fire or other brand of digital streaming is ideal to bring – watch the movies you like on your own account. (You can access Netflix accounts without a device – just log into your personal account) We have a SONOS sound system in each home with surround sound with directions posted and in the Guest Binder (in the entry way of each home).
A: There is a firm no pet policy at each of our homes. We can recommend several local pet boarding facilities.
A: Seven cars are allowed per home. Should the shared Riverside Vacation Home and Riverside Cabin driveway become congested, overflow parking is available to the north of the Cabin next to the green garage. Please call for more information. RV’s are allowed only in limited circumstances and must have pre-authorization.
A: Our properties are fully furnished with stocked kitchens and settings for the maximum number of guests per home. We provide service-ware, pots, skillets, baking pans, and small appliances, coffee makers & filters, kitchen towels, dishcloths, a sponge, dishwasher soap, liquid dishwashing soap, and paper towels. We supply foil and plastic wrap, but plastic bags only if left by past guests.
Each rental includes full sets of linens: bedding for all the beds, plus hand towels, washcloths, and bath towels. We also provide bathrobes (two per bedroom), blow-dryers, toilet paper and one sample starter kit of hand soaps, shampoos & conditioner and makeup removers in each bathroom.
There is a washer/dryer in each unit. We provide laundry detergent and dryer sheets.
We offer complimentary cable TV and high-speed internet in each rental. The new flat screens are HDMI compatible for plugging in additional devices. You may log into Netflix if you have your own account to watch movies. If you have any special requests, please let us know and we can do our best to accommodate you.
When you arrive, refrigerators will be clean and empty. We provide salt and pepper, but we don’t guarantee the availability of any spices, dry goods (sugar, flour, etc.) or oils.
Each home has a hot tub and we provide hot tub towels in addition to bath linens.
Each home has a gas barbecue (we supply propane), and outdoor chairs. There is a big tub of outdoor play equipment, including volleyballs, at Riverside Vacation Home and Riverside Cabin located on the outdoor patio of the lower Loft unit facing the volleyball court. (not supplied at River Heights).
Indoor games are supplied and updated every season.
Recycling and garbage cans are labeled.
A: Your own meals and ingredients (call reservations if you have a question about pots/pans/appliances); Beach towels (discourage taking hot tub towels to the beach please); Toiletries and personal care (we provide starter samples in case someone forgot – your guests may purchase more at nearby supermarkets).
A: Beach: Riverside guests have unique access to a beautiful, sandy beach via an easy path through our property, but the beach itself is not a “private” beach. The water and shore are public and can be accessed by those who walk along the riverbank or float to the shore. The public may not pass the Riverside property boundary, nor can the public access the beach through Riverside properties without trespassing. Although public, the beach very seldom is used except by Riverside guests.
There is a current in the middle of the river that can be quite strong during certain times of the year. The water is calm near the shore, but please always exercise caution around water, particularly with children and teens.
Property Sharing: There are property beach trails to the guests staying at Riverside Properties (guests renting Riverside Vacation Home and Riverside Cabin (and Loft). Guests all share the beach/beach trails, sand volleyball court, central lawn area and parking).
A: Safeway and Dan’s Food Market are only minutes away. Dan’s has a special bakery with delicious homemade pies, pastries and cookies.
A: No, Riverside Properties operate these homes as a short-stay vacation rental properties.